22 - 23 April 2019

Dear Sirs!

Being the Organizers of the Conference, BUSINESS-FORMAT Company invites you and your colleagues to take part in a professional event on topical issues of the CRM Conference: SALES, SERVICES, SOLUTION customer service, which will be held on April 22 and 23, 2019 in the AVALON HOTEL & CONFERENCES hotel **** (Riga, Latvia).

Who will be interested in: Owners and CEOs who want to understand how to increase business income, Director of Customer Service / Customer Service; Business Development Director; Operations Director and Business Process Director, Sales Director and Marketing Director, Head of Direction / CRM Specialist, as well as specialists related to the optimization of business processes and improving the quality of customer service.

Relevance of the event: In conditions of high competition, globalization of consumer markets and the rapid development of digital technologies, CRM is the most relevant, customer-oriented approach in business! This business model is effective for most companies that set such strategic goals as reducing the outflow of existing customers, acquiring new ones, increasing profits through diversification and offering innovative products that satisfy consumer expectations as much as possible. The main task is to constantly improve our work in such a way as to not only satisfy, but anticipate the wishes of customers, thereby continuously increasing the value of a corporate brand!

(New) Key topics for discussion at the Forum this year:

  • Building a holistic relationship with the client through CRM and the development of new communication channels
  • How to optimize the costs of attracting and serving customers?
  • How to integrate CRM with other systems and departments in the company?
  • How to build automation and integration of key functions in a company using a CRM system?
  • Implementing analytical CRM: How to use customer data to increase the relevance of services and services?
  • What is more effective: the introduction of a turnkey solution or the development of its own CRM system?

The combination of expert reports with specific practical cases, as well as excellent opportunities for business communication guarantee you the maximum benefit from attending this event!

 (!) Additional advantages of participating in the Forum:

  • Only the most interesting and topical in the Forum program!
  • Authoritative composition of SPEAKERS and EXPERTS!
  • DIRECT ACCESS to the best practices and practices of your colleagues from different countries!
  • All opportunities for PROFESSIONAL GROWTH!
  • Useful professional acquaintances and new BUSINESS PARTNERS!

REGISTRATION FEE of one participant - 690 EUR (excluding accommodation) and includes: participation in all forum meetings, Participant's Certificate, full set of Forum information materials (+ presentations in electronic form), lunches and coffee breaks according to the program of the forum. Do not miss the opportunity to attend the event and plan your participation today!

You can get acquainted with the program of the event and register with the Forum participant right now on our website: In case of any questions, you can contact us by phone / fax: +38 (056) 375-72- 80/81/82/03 or by e-mail:


Yours faithfully,

Forum Organizers - BUSINESS-FORMAT Company