About the event

Ladies and gentlemen, 

BUSINESS-FORMAT invites you to take part in the WOW SERVICE FORUM, which will take place on October 22, 2021 in the ONLINE format. 

Participation in the Forum will be useful for: Top managers, Chief Experience Officers, Heads of Customer Management, Customer Service Departments, Fortunately Directors, Heads of contact centers, CRM, as well as those who are interested in the conference issues.

Briefly about the event. More and more often today we hear that business is becoming H2H. Not B2C or B2B, but HUMAN 2 HUMAN. In such a model of interaction, human relations, trust in the brand, customer focus become not just words, but a necessary condition for the development and prosperity of a business.

But how to BECOME a customer-centric company? How to INCREASE SALES with customer guidance? How to build and how to MONETIZE RELATIONSHIP with a client? What mistakes can and should be avoided and how to stop stepping on the same rake? How to digitize customer experience and adjust business performance? What innovations in the digital world can be used to improve the happiness of your customers? And finally, how to make the service memorable, make it your COMPETITIVE ADVANTAGE, make every contact with your business WOW! We will talk about this and many other things as part of the program of our conference.


 We look forward to seeing you and your colleagues at the conference!

Sincerely,Organizers – Business-Format 

Contacts of the Organizers:

Call-center +38 (056) 375-72-80 (-81, -82, -03) 

For details, program and registration please contact us email: