On April 22, 2020, the ONLINE MARATHON “BAD DEBT TODAY” was successfully held as a live broadcast.
Audience: Heads of bad debt services of banks, MFIs, financial and credit companies, heads of contact centers.
Issues to discuss:
- Life has changed. How has the collection service changed? How are the processes of teleworking, business processes established, what costs are reduced in the first place?
- Clients. At the exit from quarantine, we will face an economic crisis. Are you ready for a wave of loan defaults? What are your expectations?
- How the scoring model and requirements for the borrower have changed. Should you continue lending now?
- Staff. Keep or fire? How salary payments are made under quarantine conditions.
- Forecast for the future. What to prepare for in the near future (optimistic and pessimistic scenarios)? How quickly can the market recover from the coronavirus crisis and what is needed for this?
Participants planned:
Moderator: Sergey Nikiforov, Executive Director of the Association of Collection Business of Ukraine
- Alla Vovk, Head of Debt Collection Department, UKRSIBBANK
- Elena Suprun, Head of the Department for the Development of Collection and Controlling Processes, ALFABANK Ukraine
- Pavel Melnichenko, Director of the Loan Collection Department, FUIB
- Semen Matyukhno, Head of collection of My Credit
- and others;
THE SPECIAL GUEST WILL CARRY OUT A PRACTICAL PRESENTATION !!!
Polina Gromova – Head of the Department for Monitoring and Standardization of Collecting Procedures of the Directorate for Analysis and Standardization of Collecting of the Retail Collecting Department VTB Bank (PJSC), Russia
CASE STUDY: “LOYALTY MANAGEMENT IN THE PERFORMANCE OF RECOVERY OF DEBT”
Questions to be disclosed during the presentation:
- Preconditions for changes.
- Goals, objectives and description of the project.
- Pilot performance and essential success factors.
- Decisions made and improvements made in customer service.
- Impact on operational efficiency, external and internal client as a demonstration of the benefits obtained.
PARTICIPANTS AND SPEAKERS OF THE ONLINE MARATHON are all managers responsible for the collection of banks and financial companies.
All questions by email office@business-format.biz.ua
Phone number (Viber, Whatsapp) +38 067 9167545
Information and registration www.business-format.com.ua
WE ARE GLAD TO BE USEFUL TO YOU!
Sincerely Yours,
Business-Format Team