April 26, 2024

About the event

Dear colleagues!

The company “Business Format Group” invites you to take part in the annual International Conference “DEBT COLLECTION CONFERENCE – 2024”, which will be held  in Kyiv at the Mercure Kyiv Congress Hotel**** in OFFLINE + ONLINE format and will traditionally be devoted to the most current topics and innovations in the field of debt collection and management problem debt.

This conference is a PLATFORM for achieving your business goals, as well as the main meeting place for Debt Collection Community Leaders, technology innovators and Collection professionals!


  • KEYNOTE PANEL: “Digital Debt Collection: How to manage the future and control the present?” In an open discussion, we’ll discuss how, in the dynamic debt collection industry, digital transformation has become a powerful force, opening up new opportunities for efficient debt collection, improved customer experiences, and increased operational efficiency.
  • FOCUS TOPIC: “B2B Debt Collections”.
  • – Debt collection and myths.
  • – What do the results really depend on.
  • – Is there anything more important than money?
  • BUSINESS PROGRAM + NETWORKING.  Participation in the conference will allow you to gain valuable professional knowledge, as well as establish useful business contacts and strategic partnerships! A surprise from the Organizers is a MUST!

We look forward to meeting you at our Conference and are confident that your experience and knowledge will be a valuable contribution to the discussion of these important topics! Registration for the conference is now open, and we will be glad to see you among our participants!


Anna Kolomeets  CEO “Business-Format Group”

tel:+380675627668 (Viber, Telegram, Whatsapp),

Speakers - 2024

Chairman of the Association of Private Executors of Ukraine (APVU)
Andrii DUBAS
President of the Association of Ukrainian Banks, Member of the Board of AUB
Head of the Department for the Development of Collection and Controlling Processes of JSC "Sens Bank"
David Salakhutdinov
Deputy General Director for Enterprise Development, State Enterprise "SETAM"
Founder and Managing Partner of Credit Engineering (Geneva, Switzerland). International expert in the field of credit and debt management. 
Mediator, trainer, managing partner bank lawyer, founder of, member of ASMU and NAMU
Andrey Djura
Deputy Director of the Department - Head of the Legal Support Department of the Department of Troubled Assets of FUIB JSC
Deputy Chairman of the Board, Member of the Board of JSC "IIB" (International Investment Bank)
Anatoly Zhukov
Chairman of the Arbitration Court at AUB, co-author of the textbook "Banking Law", lawyer

*Key topics for discussion at the forum this year:

 Key trends and new approaches in dealing with problem debt in 2024. Latest legislative initiatives and review of legislative changes.
 Development of digital tools in the field of Collection and how to achieve success in digital debt collection?
 Application of artificial intelligence and data analytics in the collection process.
 Building effective work with problem debt within the bank.
 How to get maximum results from the collection process?
 Organization of centralized work with debtors. How to increase the level of debt collection?
 How to reduce debt collection costs and credit losses incurred as a result of write-offs?
 How to effectively manage and control the third party collection process?
 Practical issues of transferring bad debts to collectors.
 Improving customer experience and increasing customer satisfaction.
 Security and data protection in the debt collection process.
 Legal aspects of working with debtors and protecting the creditor in modern realities.
 Effective mechanisms for protecting the interests of banks.
 Control of the stage of collection Soft/Hard/Legal, bankruptcy procedures.
 Development of judicial outsourcing and the use of judicial debt collection procedures.
 How to implement more efficient processes in the daily work of collecting overdue debts?
 How to overcome employee burnout and what is needed to create a winning team.

FOCUS TOPIC – “B2B Debt Collections”. We will discuss how debt collection from legal entities proceeds, as well as the main problems of debt collection in the B2B Collection process, methods of collection and actual repayment of financial obligations.

*Follow our website for updates!

To receive a detailed program, write to us by e-mail –

Main Information Partners

Participation fee for 1 participant OFFLINE:

  • When paying before 10.02.2024 – “early bird” – 180 euros – SOLD OUT!
  • When paying before 10.04.2024 – standard cost – 200 euros
  • When paying before 26.04.2024 – “late bird” – 220 euros
  • For collective applicationsACTION 1 + 1 = 3!

(!) Full payment of the registration fee must be made before the start of the Conference.

Participation fee for 1 participant ONLINE - 150 euros

  • For collective applicationsACTION 1 + 1 = 3!
  • (!) Full payment of the registration fee must be made before the start of the Conference.

Information Partners