International

DIGITAL TRANSFORMATION BANKING BACK-OFFICE. INNOVATION - 2022

February 25, 2022

About the event

We invite you to the International ONLINE-Conference “DIGITAL TRANSFORMATION BANKING BACK-OFFICE. INNOVATION-2022″, which will take place on February 25, 2022.

Relevance of the event. The back office is the engine of any financial institution, and the control center for all banking operations, therefore, for a complete and complete banking system, it is important to correctly configure the back office technologies. Today, current digitization initiatives in banks primarily target the back office, because this is where there is a lot of untapped potential for cost savings, which in times of low interest rates, increased competition and, not least, due to the impact of COVID- 19 is a relevant factor for all banks. Also, by investing in digital technologies and modernizing the back office, banks are solving at least two more problems: economic efficiency and financial sustainability.

Therefore, now the digital transformation of the back office has acquired additional relevance for all banks and in the near future they need to make their technologies more structured, reliable, efficient in order to meet the realities of the time, the requirements of the financial market and the rapidly changing needs of customers.

Key topics of the conference.

  • Management of bank performance in the era of digital and the role of COO in improving operational efficiency and development of business processes in the bank.
  • Digital transformation of the operational block and why does the bank need a digital back office?
  • Opportunities to significantly reduce banking costs through digital transformation of the back office.
  • How to solve the problem of flexible technical and software integration of the front office, middle office and back office? How to competently optimize the business processes of the back office in the bank?
  • Digitizing the back office: Where should banks start and why is the right mix of technologies critical?
  • Rethinking the back office. Mission and concept of “Zero Back Office”.
  • Achieving Zero Back Office: What features does a zero back office approach require?
  • Which of the existing bank solutions should remain in use and which gaps need to be filled with non-standard solutions?

What else awaits you at the conference this year:

15+ reports with real cases of banking operational management;

8+ hours of inspiring examples and practical experience of colleagues;

Access to the event materials and the possibility of a direct professional dialogue with the speakers and experts of the forum. And also each participant will receive a personalized certificate!

Personal Certificate of Participant at the end of the event!

* Preliminary Program

09.00 – 10.30 – HEADLINE SESSION: MANAGING THE OPERATIONAL EFFICIENCY OF THE BANK IN THE AGE OF DIGITAL

Topics in the focus of the session:

  • Digital transformation of the operating unit and the role of the COO in improving the efficiency and development of business processes in the bank.
  • Experience in organizing remote work of the bank’s back office.
  • Risks of teleworking and risk management in digital transformation.
  • Instruments for introducing innovations into the bank’s operating model.
  • What to choose in the era of digital transformation: process optimization or deep reengineering?
  • End-to-end automation of business processes from the front office to the back office to improve the quality of customer service.
  • Best practices for implementing a process approach in banks.

10.30 – 11.00 – Coffee break

11.00 – 13.00 INNOVATIVE SESSION: THE CONCEPT “ZERO BACK OFFICE” – HYPERAUTOMATION AND STRATEGIC REBUILDING OF TECHNOLOGIES.

Topics in the focus of the session:

  • Rethinking the back office. Why does a bank need a digital back office?
  • Digitizing the back office: where to start and why is the right mix of technologies critical?
  • How to build a back office using artificial intelligence (AI) technologies.
  • Using ML tools in the back office processes of the bank.
  • Transformation of banking through the transfer of the back office to the cloud.
  • Efficient BPMS at the back office of the bank.
  • Robotization of the back office business process management system.
  • Achieving Zero Back Office: What features does a zero back office approach require?
  • Which of the existing bank solutions should remain in use and which gaps need to be filled with non-standard solutions?

13.00 – 14.00 – Lunch

14.00 – 16.00 CASE-SESSION: DIGITAL BACK-OFFICE OF THE BANK. DIGITALIZATION PITCHES.

Topics in the focus of the session:

  • How to deal with the functional diversity of the back office?
  • How to competently optimize back-office business processes in a multi-branch bank?
  • What are the opportunities and what are the practical results of implementing efficiency gains in back office operations?
  • How to solve the problem of flexible technical and software integration of the bank’s front-middle and back-office?
  • Digital Banking Platform: between front and back. Consolidation of business opportunities.
  • What is the key principle of a universal “digital banking platform”?
  • What will the bank benefit from the introduction of DBP (Digital Banking Platform)?
  • Pitfalls of digitalization.
  • How to consolidate the positive effect of the implemented improvements and changes?

16.00 – 16.30 – coffee break 

16.30 – 17.30 – Final panel discussion: BASIC PRIORITIES OF THE DIGITAL TRANSFORMATION OF THE BACK-OFFICE, WHICH SHOULD BE FOCUSED ON

Preliminary topics for discussion:

  • Switching from paper to digital and reducing the number of errors in data and information. Reducing manual labor and processes, reduces costs and errors, so there is more room for innovation and transformation.
  • Reducing complexity and eliminating technological disparate structures. Due to the multitude of applications, a very complex system landscape has developed over the years. Implementing workarounds as supposedly quick solutions to new requirements makes the system even more complex and makes it difficult to access the data of the underlying applications and solutions needed to operate.
  • Moving from siled information stores, manual processes and (expensive) legacy IT systems to connected systems (from data collection to intelligent information management, analysis, better customer service, etc.)
  • Better link workflows, information entry, information stores, and processes. Using the right data for the right reasons starts with collecting and combining it correctly.
  • Ensure that the customer experience is truly viewed as a connected path (by identifying all bottlenecks in the back office and eliminating them).

17.30 – 18.00 – Summing up and closing the Forum.

* The organizers reserve the right to make changes and additions to the Forum program (Follow the information update on our website – www.business-format.com.ua)

SPEAKERS

Irina Romanenko – Data Governance Expert, Business Information Center, Erste Group Bank AG

 

Lilia LAZEPKO – Member of the Management Board, Chief Operating Officer of OTP BANK JSC

Stanislav TURCHENKO – Head of the Group Retail Credit Risks Sberbank Europe, Vienna (Austria)

Vladimir KOZLOV – Managing Director of Raisk company (process management systems in the financial sector)

Irina Volotina – Head of Customer Experience Projects 4Service Group Company

Ilya BATALIN – Head of Operational Efficiency Improvement Department of CJSC “ALFA-BANK” (Belarus)

Elena OGIENKO – Director of the Retail Business Support Department of CREDIT AGRICOLE BANK JSC

Anton Kostornichenko – Head of International Sales “UPC” (Ukrainian Processing Center)

Olga BLEDNOVA – Director of Consulting Services for Financial Institutions, KPMG in the CIS

Ekaterina GOLYANOVA – Managing Director of Absolut Bank (PJSC)

Alevtina TITKOVA – Managing Director for Methodology of the Operations Directorate of Bank Saint Petersburg

Alexander Vernigora –  CEO of Intecracy Deals, Head of ICT of the SUP Committee

Information Partners

Delegate's fees

  • When registering and paying before 10.02.2022 – the standard cost is 3 200 UAH (or 100 euros)
  • When registering and paying from 10.02.2022 – “late bird” 4 500 UAH (or 150 euros)
  • For collective applications, a nice bonus 🙂 1 + 1 = 3!