On May 14, 2020, a practical webinar for the leaders of the collection: “A happy client returns money – from the realm of fantasy or is it real?” was successfully held as a live broadcast.

Speaker – Galina Khaustova – Managing Partner of the Telemarketing Academy (Russia), producer, international certified trainer-practitioner with 17 years of experience in sales, manager with 30 years of experience, laureate of the “Best Telemarketing Expert, Successful Ladies Awards” 2019, expert of the professional community “Call Center Guru”; conducts original trainings, has its own methods of training CC employees, conducts training for managers and entrepreneurs. The client portfolio includes more than 200 leading companies from Russia, Belarus, Kazakhstan, Ukraine.

 Webinar plan:

  • The client collection – how has his face changed during the crisis?
  • The first steps in reorganizing your work: what or who should a manager think about first?
  • The “weak” link in the work of the collection: the contradiction of orders, regulations and the human needs of customers and employees.
  • Why should we say “thanks” to the crisis? What is important to debug so that we are ready for force majeure in the future?
  • How to make cons your advantages? New business experience in working with bad debts.

On May 15, 2020, a practical webinar for the leaders of the collection was also successfully held: “Collection during a viral epidemic. Practical experience

About the report: we invite you to talk about how the “coronavirus” affected the collection of overdue debts, discuss the difficulties we faced and define an action plan to minimize damage.

Speaker – Rashid Ismailov, Deputy Head of Department, Retail Loans Collection Department Retail Business Unit of Eurasian Bank JSC (Kazakhstan)

About the speaker:

  • Work experience in the field of collection: 10 years
  • Main activity: automation of management of collection processes
  • Implemented projects: FICO Debt Manager, “Robot” -collector, FIS Collection

Audience – Heads of services for working with problem debts of banks, MFOs, financial and credit companies, heads of contact centers

Organizer of the Conference – “Business-Format” 

Contacts +38 (056) 375-72-80 (-81, 82,  03), office@business-format.biz.ua