On September 22, 2022, Business-Format held the annual 12th International Conference “PROBLEM DEBT MANAGEMENT 2022”.

February 24 is the day that changed everything in our lives. russian aggression has also changed our business. 6 months of the war had a very strong impact on all areas, including the sphere of repayment of loans and collection of bad debts. The share of non-performing assets increased significantly both in the portfolios of banks and financial companies. That is why, now more than ever, it is important for collection professionals to gather to compare watches, communicate with colleagues, share pressing issues and develop effective strategies for the future.

The great interest of the participants speaks about how interesting and relevant this topic is. The conference was attended both offline and online by 100+ heads of collection areas, as well as everyone who is interested in the topic of debt collection.

We thank GENERAL PARTNER, All-Ukrainian Association of Private Performers “FACT” for cooperation. Aleksey Polyakov, Deputy Head of the FACT Association, addressed the delegates with a welcoming speech.

Further, Sergey Nikiforov, Executive Director of the Association of Collection Business Participants of Ukraine, spoke on the topic “Legal aspects of the work of non-banking financial institutions in interaction with the regulator”. 

“What has changed in your collection service during the 6 months of the war?” – was the key question of the morning dialogue.. Moderator Stanislav Shepel, IDEA BANK

Dialogue participants:·                    

Andrzej Golka, Managing Director of NPA Kredobank vertical·                    

Yulia Mitus, Head of Department for Development of Partnerships, CREDITEXPRESS UKRAINE L.L.C.·                    

Timur Kim, Head of Collection Miloan LLC 

At Session “Dealing with bad debts and legislation” their reports presented:

Aleksandr BANASKO – Judge of the Judicial Chamber of the Cassation Economic Court within the Supreme Court of Ukraine.

Alexey Polyakov, Deputy Head of the Association “FACT” (Ukraine), Anatoly Telyavsky, private performer, Deputy Head of the Association “FACT” 

After a break in the PRACTICE COLLECTION Session, the following shared their practical experience:

Maxim Steblyuk, Deputy Director of the Department, Head of late collection of debts of retail clients of Raiffeisen Bank

Andrzej Golka, Managing Director of NPA Kredobank vertical

David Salakhutdinov, Deputy General Director for Development, SE “SETAM” 

At the end of the conference, an Open Space Discussion “Dealing with Debtors” was held, where each participant was able to share their experience of transforming the collection service in the current realities.

The conference has once again become a professional platform for the exchange of practical experience between colleagues in the field of collection.

We thank our PARTNERS for supporting the Conference


Organizers contacts: Business-Format



Informational Partners